There are no stupid questions!
FAQ - we are here to help you!
We often receive questions in our inbox.
We have collected these and answered them – so that all our guests can benefit from them.
We are here to help and make your stay as pleasant as possible.
With a new booking system and thus a new customer experience, guests will naturally have questions. Below, we have compiled the questions we receive most often. We hope they are helpful to many of you. Thank you for your patience.
FAQ – Frequently asked questions
How do I book an apartment?
Press one of the orange buttons to go to our booking portal. Here, select your desired period and number of guests in the calendar. Press SEARCH and you will see available rentals that match your requirements.
SELECT STAY and press BOOK APARTMENT. You will then need to fill in a form with your personal information. CONFIRM your information and you will be taken to the payment options. You will then receive the necessary information by text message and email.
What does it mean when you write ‘Reception-free hotel’?
A reception-free hotel means that you, as a guest, must check in and out of the hotel yourself, without personal service. The hotel is unstaffed – except on weekdays between 7:00 and 8:00 a.m., when the facility crew is in the office in the basement. This allows us to keep prices low without compromising the quality of your stay.
You can always contact us at info@athomeapartments.dk.
What should I do if I have lost my key card?
If you lose your key card, you can make a replacement card on the screen in the entrance area. Enter your reservation number again and a new one will be issued. A lost key card costs 100 Danish kroner.
Is it possible to eat at the hotel?
athome apartments is a reception-free hotel with 71 one-bedroom apartments and single four- and five-bedroom apartments. Breakfast is not included in the price of your stay, nor is it available for purchase on site. We do not have a bar or restaurant, but there are shopping facilities nearby so you can prepare your own meals – or you can order takeaway food to enjoy in your apartment or eat together in the lounge area.
Are dogs allowed?
Pets of any kind are not permitted.
Cancellation: What should I do if I fall ill and need to cancel my stay?
– Cancellations can be made up to 24 hours before arrival.
– For later cancellations, payment will be charged for the first day of the booked services.
– In case of no-show, full payment will be charged for the booked services.
– Stays longer than 30 days must be cancelled at least 8 days before arrival.
– If you wish to interrupt a long-term stay (more than 90 days) before 14 – this must be notified no later than 14 days before departure.
Contact us at info@athomeapartments.dk – and we will sort it out.
What are the transport options into the city centre?
The light rail and buses 200, 118 and 2A have stops a 5-minute walk from the hotel.
You can see the timetable for light rail L2 at https://www.midttrafik.dk/rejsemuligheder/letbanen/koreplaner-l1-og-l2/
Bus timetables can be found here:
https://www.midttrafik.dk/rejsemuligheder/?search=200
Alternatively, you can hire a bicycle from us and cycle to the city centre yourself.
Is there free parking?
There is free parking for all our guests.
Is it possible to charge my electric car?
AURA Energi has four charging stations in our car park, so charging is always an option.
What should I do if I want to extend my stay?
Contact us at info@athomeapartments – we will resolve the issue quickly and easily.
Are there smoking areas?
The hotel is 100% smoke-free, and we take this very seriously as we have many guests from the cancer ward at Skejby Hospital. If this rule is not observed – for example, if smoking occurs on the terrace – we may be forced to terminate the lease and a thorough extra cleaning will be carried out at the tenant's expense.
Shopping
There is a Føtex supermarket in Skejbycentret and a LIDL in the local area, so there are plenty of opportunities for shopping, large and small. If you want to shop in specialist shops or a shopping centre, we recommend Storcenter Nord.
WiFi codes
There is a router in every room. The code is written on a sticker behind the door or on the cupboard door.
Why is an energy surcharge levied?
Due to increases in energy prices, a temporary energy surcharge of DKK 10 per day incl. VAT is currently charged on one-bedroom flats and DKK 30 per day incl. VAT on four- and five-bedroom flats.
Are there freezers in the flats?
There are refrigerators/freezers in all flats. The freezer in the one-bedroom flats has a capacity of 7 litres.
Are there hairdryers in the flats?
There are no hair dryers in each individual flat, but there are 10 in the laundry room in the basement. You can pick one up and use it during your stay. Please put it back in its place so that others can also enjoy it. Thank you.
Can I receive mail during my stay?
Everyone can receive mail during their stay with us, but if you are a foreigner and wish to stay at athome apartments for more than 3 months (6 months for Nordic citizens), you must register with Aarhus Municipality and have a CPR number in order to receive mail at the athome apartments address.
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Read more at https://international.aarhus.dk/moving-to-aarhus-from-abroad
Citizen Service (Borgerservice) is located here:
Dokk1, Hack Kampmanns Plads 2, 8000 Aarhus C
You must book an appointment before visiting Citizen Service. Book an appointment on the website.
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When you register with Citizen Service, you will receive a CPR number, and your address at athome apartments can be registered as your temporary residence. Email info@athomeapartments to obtain your correct address with apartment number. Only after registration can your name be put on the mailbox at the hotel and you can receive your mail.
Our facility crew will leave your mail at your apartment door when there is mail.
To ensure correct delivery, please provide the following address for people to send mail to: (an example)
[ Your name ]
c/o athome apartments ApS
[ Address with apartment number ]
DK-8200 Aarhus N
